Terms of Service

Agreement to Terms

By accessing or using Queue Desk services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

1. Use License

Queue Desk grants you a limited, non-exclusive, non-transferable license to use our queue management services in accordance with these terms. This license permits you to:

• Access and use the Queue Desk platform for your business operations
• Create and manage queue systems for your organization
• Integrate our services with your existing systems (subject to technical capabilities)

You must not:

• Modify, reverse engineer, or create derivative works of our services
• Remove any copyright or proprietary notices
• Use the service for any unlawful purpose
• Attempt to gain unauthorized access to our systems or networks
• Resell or redistribute our services without explicit permission

2. Account Registration

To use certain features of Queue Desk, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these terms or are inactive for extended periods.

3. Subscription and Payment

a. Subscription Plans

Queue Desk offers various subscription plans with different features and pricing. By subscribing, you agree to pay all applicable fees according to the pricing and payment terms presented at the time of purchase.

b. Billing

• Subscription fees are billed in advance on an annual basis
• Payment must be made via accepted payment methods
• You authorize us to charge your payment method automatically for recurring fees
• All fees are non-refundable except as required by law or explicitly stated

c. Price Changes

We reserve the right to modify our pricing with 30 days advance notice. Changes will apply to subsequent billing periods. Your continued use of the service after price changes constitutes acceptance of the new pricing.

3. Service Availability

We strive to provide reliable, uninterrupted service, but we cannot guarantee 100% uptime. We may suspend or discontinue services for:

• Scheduled maintenance and updates
• Emergency security measures
• Technical issues beyond our control
• Violation of these terms

We will make reasonable efforts to provide advance notice of planned downtime.

4. Data and Privacy

Our collection and use of your data is governed by our Privacy Policy. By using Queue Desk, you acknowledge that you have read and understood our Privacy Policy. You retain ownership of any data you input into our system, and we claim no intellectual property rights over such data.

You are responsible for ensuring you have the right to collect and process any customer data through our services and for complying with applicable data protection laws.

5. Intellectual Property

The Queue Desk service, including its design, features, functionality, text, graphics, logos, and software, is owned by Revnology Group (M) Sdn. Bhd. and protected by intellectual property laws. Our trademarks and trade dress may not be used without our prior written permission.

6. User Content

You retain all rights to content you submit to Queue Desk. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and display your content solely for the purpose of providing our services to you.

You represent and warrant that you own or have the necessary rights to all content you submit and that such content does not violate any third-party rights or applicable laws.

7. Limitation of Liability

To the maximum extent permitted by law, Queue Desk shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or other intangible losses resulting from:

• Your use or inability to use the service
• Unauthorized access to or alteration of your data
• Any third-party conduct or content on the service
• Any errors, mistakes, or inaccuracies of content

Our total liability to you for all claims arising from these terms shall not exceed the amount you paid us in the twelve months preceding the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless Queue Desk and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the service
• Your violation of these terms
• Your violation of any rights of another party
• Any content you submit to the service

9. Termination

Either party may terminate this agreement at any time. You may cancel your subscription by contacting our support team. We may terminate or suspend access immediately, without notice, for violation of these terms or other conduct that we deem harmful to our business or other users.

Upon termination, your right to use the service will cease immediately. We may delete your data after a reasonable period following termination, unless legally required to retain it.

10. Dispute Resolution

Any disputes arising from these terms or your use of Queue Desk shall be resolved through binding arbitration in accordance with the laws of Malaysia. You waive any right to participate in a class action lawsuit or class-wide arbitration.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

12. Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of material changes by updating the "Last updated" date and, when appropriate, notifying you via email or through the service. Your continued use of Queue Desk after changes become effective constitutes acceptance of the revised terms.

13. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: